Frequently Asked Questions

A property management system is software aimed at automating the operations of a hotel.
It’s the hub of a property’s operations — processing reservations, check-ins and check-outs.
It keeps track of how many rooms you still have to sell and at what rate.
It handles front office accounting, marketing, as well as interfacing to other systems such as phones, reservations, restaurants, or POS (Points of Sales).

• PMShotelier is a multi- platform system tailored to your needs Web, Android, or IOS;
• It is a reliable Cloud Based System that makes your PMS available anytime, everywhere;
• Its intuitive, user-friendly interface managed by a central dash-board facilitates the job of your staff and prevents errors;
• An embedded Yield Management boosts your revenue. No more tedious price updates. You can leave daily optimization of your rates based on occupancy to PMShotelier;
• It allows you to create as many POS as you want, all being automatically connected to the Front Office;
• It fully integrates a paperless restaurant POS. The order-taking process is handled by waiters from their smartphones, which are directly connected to the kitchen. It easily manages your kitchen orders and customizes your menu at the same time;
• No more lost bills in your POS. All POS invoices are automatically charged to the guest’s account;
• PMShotelier integrates a Smart Booking Engine which drastically increases direct bookings. It also synchronizes with major OTA’s such as Booking.com, Expedia, Agoda, CTrip, etc. via a powerful Channel Manager;
• An embedded CRM ensures a close follow-up of the satisfaction of your customers from the initial booking to post check-out, including the possibility to create a Loyalty Club.

From the “Pricing” page, you can easily calculate the amount of your monthly license fee.
It is based on three parameters:
Total number of PROPERTIES, ROOMS, and POINTS OF SALES.

The “Help Guide” is accessible anytime from the Application after logged-in on the top right of the screen.
You can also get technical support either by email or by Live Chat.

Yes. You can manage multiple properties in PMShotelier depending on your subscription.

You can manage any type of accommodation. For example, Cottages, Villas, Apartments, Suites, etc.

Signing up for the free trial opens a fully functional account.
You may use this account to test all of the functions of the system for free.
The trial period is 90 days, after this period expires, a payment is required to continue using the account.
Credit balances are non-refundable.

No. There is no minimum payment or sign-up period, but you need to accept the Terms and Conditions for using PMShotelier.
PMShotelier is a pre-pay, pay as you go service.
You may cancel your account at any time.
Credit balances are non-refundable.

Complete the registration form, and you will receive your login details by email then your account is ready to use for free during 90 days.

From you personal account, you can manage your subscription at any time.
Go to “Account Settings” from “My Subscription” Tab.

Click on the “Forgot Password” option at the bottom of the login page; enter your E-mail address to which you wish to receive the reset password link.
Fill in the new password and login with your new credentials.

No, PMShotelier is only offered as a web application and is available exclusively on our servers.
PMShotelier is more a service than a software (Software as a Service (SaaS)) used by a Browser and Smartphones (Android & iOS).

Yes, PMShotelier manages right access, not only for owners, but also for the staff.

PMShotelier runs via the Internet—not your local computer.
All you need is A Web browser or a smartphone (Android/iOS).
We recommend using Brave, Google Chrome, but you can use Mozilla Firefox, MS Edge, and Apple Safari.

While high-speed internet access is recommended, PMShotelier also works well with cellular and satellite internet.
The reliability and quality of your connection is actually more important than the speed of your connection.

We recommend that you set up an alternate method of connecting to the internet, such as another high-speed connection through an alternate provider providing, for example, a cellular internet connection.
Because PMShotelier operates in the cloud, even if your internet goes down, the system will continue to update availability on your website and on any integrated OTA channels.

PMShotelier uses encrypted URLs, an SSL security certificate to secure and encrypt data by Let’s Encrypt Authority (4096 bit).

Yes, our server provider creates a complete backup of your data so that your data is secured.

PMShotelier is currently available in English and French.
Please ask us for other language.

PMShotelier uses DigitalOcean.

Our head office is located in Geneva, Switzerland.

Yes. PMShotelier complies with the GDPR data protection regulations.

PMShotelier Support can be reached by phone from 8 am to 4:30 pm MST, Monday to Friday.
Support can also be reached via email, with a maximum response time of three hours, 7 days a week, 8 am to 9 pm MST.

Please ask a question or have a look at the user guide and online help once you sign in to your account.

PMShotelier Cloud Service - General Terms and Conditions